In today’s fast-paced work environment, collaboration tools like Slack have become essential for communication and coordination. To keep your team aligned and enable fast responses to new brand mentions, you can integrate BrandMentions alerts directly into Slack.
This integration delivers real-time notifications straight to a chosen Slack channel, ensuring that your entire team has instant visibility into new mentions and can collaborate effectively to manage your brand’s online presence.
Setting up Slack alerts in BrandMentions takes only a few moments. Follow the steps below to connect your account and configure alerts for your team.
Step 1: Connect Your Slack Account
Before creating Slack alerts, you must connect BrandMentions to your Slack workspace.
Go to Account Settings
In your BrandMentions account, open Account Settings or the Integrations section.
Find the Slack Integration Option
Locate the Slack integration and click Connect.
Authorize the Connection
You will be redirected to Slack. Choose the workspace you want to connect, then click Allow to authorize BrandMentions.
Once connected, Slack will appear as a notification channel option whenever you create or edit alerts.
Step 2: Create Your Slack Alert
After connecting your Slack account, you can set up your first Slack alert.
Open the Alerts Section
From your BrandMentions dashboard, click Alerts in the left sidebar.
Create a New Alert
Click + New Alert at the top of the page.
Select Slack as the Notification Channel
In the alert configuration window, choose Slack from the list of available notification channels.
Choose a Slack Channel
A dropdown list will appear with the public channels in your connected workspace. Select the channel where you want your alerts delivered.
Tip: Create a dedicated channel such as #brand-mentions to keep alerts organized.
Configure Alert Details
Choose your project, apply any filters, and set your preferred frequency (real-time, daily, or weekly).
Save Your Alert
Click Save. Your Slack alert is now active, and new mentions will automatically appear in your selected Slack channel.
Best Practices for Using Slack Alerts
To get the most value from your BrandMentions and Slack integration, follow these best practices:
Create a Dedicated Channel
Avoid clutter in your main communication spaces by using a specific Slack channel for alerts, such as #brand-mentions, #social-mentions, or #pr-alerts.
Use Threaded Replies
Encourage your team to discuss specific mentions using threaded replies. This keeps conversations organized and makes it easier to follow key discussions.
Combine Slack Alerts with Segments
For better targeting, set up alerts for specific mention segments.Example: A #crisis-alerts channel for negative mentions.
Example: A #positive-mentions channel for influencer shoutouts or brand wins.
Integrating BrandMentions with Slack turns your monitoring process into a real-time, collaborative system. Your team can see mentions as they happen, respond quickly to opportunities or risks, and maintain consistent communication without leaving their primary workspace.