When someone leaves your company or changes roles, you should remove their access to BrandMentions as part of your offboarding process. This protects your data, keeps your workspace clean, and frees up user seats for new team members.
BrandMentions lets you deactivate or remove a user directly from the Team Members section.
How to deactivate or remove a user
Follow these steps to remove a user from your BrandMentions workspace:
Open the Team Members dashboard
Sign in to your BrandMentions account.
In the left sidebar, click Team Members.
Find the user you want to remove
Scroll through the list or search for the team member by name or email.
Click the Delete or Remove icon
In the Actions column, click the Delete or Remove icon (usually a trash can).
This opens a confirmation prompt.
Confirm the removal
Read the confirmation message.
Click Confirm to remove the user from your workspace.
After you confirm, the user is removed from your account and can no longer access your BrandMentions workspace.
What happens when you remove a user
When you remove a user from BrandMentions:
Their access is revoked
They can no longer log in to your workspace or view any projects, mentions, or reports.
Their user seat becomes available
The freed seat can be used to invite a new team member.
Their assets may need reassignment
Projects, reports, or other assets created by the removed user are not deleted. You may need to reassign ownership or responsibility to another team member.
This step is important so you do not lose access to important work.
Best practices for secure offboarding
To keep your workspace secure and organized, follow these practices when offboarding a user:
1. Have a clear offboarding checklist
Include BrandMentions in your standard offboarding process. For example:
Remove the user from BrandMentions
Remove them from other tools and communication channels
Reassign their responsibilities and projects
2. Transfer ownership before removal
Before you remove a user:
Identify any key projects, reports, and scheduled email reports they own
Transfer ownership or responsibility to another team member
Make sure someone else is clearly in charge of those assets
This avoids gaps in monitoring and reporting.
3. Inform the rest of the team
Let your team know:
That the user has been removed
Who is now responsible for their projects or clients
This keeps collaboration smooth and avoids confusion about who to contact.
By using the Team Members dashboard to deactivate or remove users and by following a clear offboarding process, you can keep your BrandMentions workspace secure, accurate, and ready for the next person who joins your team.