To set up an alert, you need to click on the Alerts icon from the left-side menu. From this section you can add a new alert or edit an existing one. 

Click on +New Alert to create a new notification and select the type of alert you want to set:

Depending on the type of alert you are choosing, you have different setting options.

Emails alerts will send you notification straight to your inbox. You can choose up to 5 email addresses to send the alerts to.

You have the possibility of sending email notifications for all your mentions or only for a segment (only the negative ones, or the high performance ones, etc.).

You also have full control over the alert frequency (daily, weekly, monthly or real-time), as well as the hour and time zone for receiving email notifications. Please note that the time zone you set will apply to all your alerts.

If you check the Spike Alerts checkbox, on the top of the email alert, you'll also receive emails each time the number of the mentions register a sudden increase. Therefore, this extra alert will be sent on top of all the other notifications you may receive. Best use cases for spike alerts can be: Crisis management, campaign engagement, competitor monitoring, etc.

After you've done setting up the email alert, click Save. You can edit or pause emails alerts anytime you want.

You also have the option to set up Slack Alerts. Similar to email alerts, you can choose the segment of mentions, the frequency of notifications, and whether or not to receive spike alerts. The key difference is that notifications will be sent to a Slack channel of your choice instead of via email.

Once you click on "Select Slack Channel", a pop-up will open, asking for your workspace’s Slack URL and your login details. Once you select the channel, click Save and the BrandMentions Alerts will be sent there, with the frequency that you set up.

Within BrandMentions you can also create RSS Feed alerts.

First, set up the segment of mentions you want to receive alerts for and specify the date range (last 24 hours or last week).

Once these elements are configured, an automated RSS Feed URL will be generated. Clicking the URL will copy it to your clipboard, allowing you to insert it into the desired webpage. Click Save once you’ve completed the setup.

You can create multiple alerts for different mention segments.

For setting alerts via Webhook, please check out this documentation.