When your BrandMentions project shows no mentions or missing data, it can be confusing but it’s usually easy to fix.In most cases, this happens because of your keyword setup, source filters, or language settings.
This guide will help you quickly identify what went wrong and get your project back to collecting accurate, complete mentions. Here's what to do if your project shows no mentions or missing data:
1. Check Your Keywords
Most of the time, missing mentions happen because of keyword setup.
Here’s what to do:
Go to your Project Settings.
Review the Keywords list.
Make sure your main keywords are spelled correctly and include all relevant variations.
Avoid using very generic words (like “news” or “update”), as they can be too broad or get filtered.
Try adding both your brand name and domain name (for example: @Brandmentions, brandmentions.com, Brand_Mentions, etc).
Tip: Use “Broad Match” instead of “Exact Match” if you think some mentions might use different word forms or spacing.
2. Check for Excluded or Filter Keywords
If you used Excluded Keywords, BrandMentions will ignore any mentions containing those words even if they also include your main keyword.
To review:
Go to Project Settings → Keywords.
Look under “Excluded Keywords” and “Filter Keywords.”
Remove or adjust them if they are too restrictive.
3. Confirm Your Sources
BrandMentions collects data from multiple sources such as social media, blogs, news, and forums.
If one or more of these is disabled, you might miss important mentions.
To check:
Go to Project Settings → Sources.
Make sure the sources you want to monitor are turned ON.
Keep in mind that some data (like social media posts) might be temporarily delayed if a platform changes its privacy settings or regulations.
4. Review Languages and Countries
If you have filters set for specific languages or regions, BrandMentions will only collect data that matches those settings.
To check:
Open Languages & Countries in your project.
If no mentions appear, try selecting “All Languages” and “All Countries.”
Save your changes and wait a few minutes to see if mentions appear.
5. Verify the Date Range
Sometimes the mentions are there, but your date filter hides them.
Check this in your dashboard:
Open your Mentions Feed.
At the top, adjust the date range to a wider window (for example, “Last 30 Days” or “All Time”).
6. Make Sure Your Project Has Finished Collecting Data
When you create or update a project, it can take a few minutes for BrandMentions to gather the first batch of data.
If your project is new:
Wait at least 5 minutes, then refresh your dashboard.
Mentions should begin appearing automatically as data is indexed.
7. Re-Run Your Project
After making all changes, you can reanalyze your data:
Click Apply Changes.
Choose whether to reanalyze past mentions or apply the updates only to new ones.
Re-running forces BrandMentions to recheck its database and pull in any missing results.
8. Contact Support
If you’ve reviewed all these steps and still see no mentions, reach out to the BrandMentions support team.
Provide:
Your project name
Keywords you’re tracking
A short description of the issue
The support team can check your project logs and help resolve data-related issues quickly.
Key Takeaways
If your BrandMentions project shows no data:
Double-check your keywords, sources, and filters.
Make sure your languages and date range are broad enough.
Allow time for data to refresh after creating or editing a project.
Once your settings are optimized, you’ll see mentions flow in giving you a full, real-time picture of your online presence.