Monitoring customer reviews is essential for managing your online reputation and understanding customer satisfaction. BrandMentions allows you to track reviews from major review platforms, giving you a comprehensive view of what customers are saying about your business.
Available Review Platforms
BrandMentions supports monitoring for the following review and business platforms:
Platform | Best For |
Google Business | Local businesses, service providers, retail stores |
Facebook Reviews | Businesses with Facebook pages |
App Store | iOS mobile applications |
Play Store | Android mobile applications |
Tripadvisor | Hotels, restaurants, travel and tourism businesses |
Booking | Hotels, vacation rentals, accommodation providers |
Yelp | Local businesses, restaurants, services |
How to Add Review Sites to Your Project
To start monitoring reviews from these platforms, follow these steps:
1.Navigate to your project and click on the Settings tab.
2.Click on Sources in the settings menu.
3.Scroll down to the Additional Sources section.
4.You will see a list of available review platforms. Click on the platform you want to add.
Each review platform will have specific setup requirements. Depending on the platform, you may need to provide:
•Your business name or profile URL
•Your app ID (for App Store and Play Store)
•Your business listing URL (for Tripadvisor, Booking, Yelp, etc.)
Follow the on-screen instructions to complete the setup for each platform.
What Data Will Be Collected?
Once you have added a review site to your project, BrandMentions will collect the following information:
•Review Text: The full text of customer reviews
•Ratings: Star ratings or numerical scores
•Reviewer Information: Username or name of the reviewer (when available)
•Date: When the review was posted
•Sentiment: Automatic sentiment analysis (positive, neutral, or negative)
This data will appear in your mentions feed alongside mentions from social media and web sources, allowing you to see all customer feedback in one place.
Responding to Reviews
While BrandMentions collects and analyzes reviews, you will typically need to respond to reviews directly on the platform where they were posted. BrandMentions provides you with direct links to each review, making it easy to navigate to the source and respond to customer feedback.
By monitoring review sites through BrandMentions, you can stay on top of customer feedback, identify trends in customer satisfaction, and take action to improve your business and reputation.
Why Monitor Review Sites?
Review sites are where customers share their honest opinions about your products, services, and overall experience. Monitoring these platforms helps you to identify issues quickly, respond to customer feedback, and improve your business based on real customer insights.
Additionally, reviews on platforms like Google Business, Yelp, and Tripadvisor can significantly impact your business's visibility and reputation, making it crucial to stay on top of what customers are saying.