Overview
The Review Stars Filter allows you to filter mentions from review websites based on the star rating given by customers. This feature is essential for segmenting feedback, prioritizing responses, and understanding overall customer satisfaction.
Whether you want to quickly find and thank customers who left glowing 5-star reviews or address issues raised in 1-star reviews, the Review Stars Filter helps you target the feedback that matters most for reputation management and improvement efforts.
How to Use the Review Stars Filter
The Review Stars Filter helps you easily identify which reviews deserve immediate attention and which highlight customer satisfaction, allowing you to quickly separate negative feedback that needs a response from positive experiences worth amplifying.
Locate the Review Stars Filter
Find the filter labeled “Review Stars” or under Advanced Filters section.
Select a Star Rating
Choose the star rating or range you want to view.
For example:Filter for 5-star reviews to find highly positive feedback.
Filter for 1- to 2-star reviews to identify dissatisfied customers.
Filter for 3-star reviews to analyze neutral or mixed opinions.
Your mentions feed will automatically refresh to display only reviews within the selected star range.
Tips and Best Practices
Prioritize negative reviews
Use the filter to surface all 1- and 2-star reviews first. These often highlight urgent issues that require a prompt and thoughtful response to preserve customer trust.
Engage with your promoters
Filter for 4- and 5-star reviews to find your happiest customers. Acknowledge and thank them publicly or privately to strengthen loyalty and encourage continued advocacy.
Analyze mid-range reviews
Don’t overlook 3-star reviews. These typically contain constructive feedback and practical suggestions for improvement that can guide product or service enhancements.
Track your average rating over time
Regularly monitor how your review distribution changes to gauge whether your customer satisfaction levels are improving. This helps measure the effectiveness of your service, support, or product updates.
Conclusion: Turn Ratings into Actionable Insights
The Review Stars Filter makes it easy to understand and respond strategically to customer sentiment across review platforms. By sorting reviews by star rating, you can focus on what needs attention, celebrate successes, and identify trends in customer experience.
When used alongside the Reviews Filter and sentiment analysis, this feature gives you a complete picture of your brand’s reputation—empowering you to act decisively on feedback and continuously enhance customer satisfaction.