Every team manages communication differently. Some teams rely heavily on email, while others prefer working within a shared dashboard. BrandMentions supports both approaches by offering flexible notification options that adapt to your workflow.
You can receive alerts directly in your email inbox for instant updates, and you can always view and analyze a complete record of your mentions inside your BrandMentions dashboard.
Receiving Alerts by Email
Email alerts are one of the easiest and most effective ways to stay informed about new mentions.
They’re ideal for teams that want proactive notifications without needing to stay logged into BrandMentions at all times.
How to Set Up Email Alerts
Select Email as Your Notification Channel
When creating or editing an alert, choose Email as the notification channel.
Add Recipients
Enter up to five email addresses in the recipient field. This allows you to keep your entire team or even external partners up to date with brand activity.
Choose Your Frequency
Decide how often you want to receive notifications:Real-time: Get an email every time a new mention appears.
Daily: Receive a once-a-day summary of your mentions.
Weekly: Get a weekly digest for high-level tracking.
Email alerts ensure that the right people get the right information at the right time, helping your team react quickly to opportunities or issues.
Viewing Mentions Within Your Dashboard
While email alerts are great for quick updates, the BrandMentions dashboard offers a deeper and more interactive way to explore your mentions.
It serves as your command center for brand monitoring, analysis, and team collaboration.
Advantages of Using the Dashboard
Feature | Description |
Centralized View | Access all your mentions from every source in one place. The dashboard provides a complete, unified overview of your brand’s online presence. |
Powerful Filtering and Analysis | Use advanced filters to sort and analyze mentions by sentiment, source, or keyword. Identify trends, track influencers, and gain valuable insights into your brand reputation. |
Actionable Insights | Take direct action on mentions without leaving the dashboard. You can respond to posts, assign mentions to team members, or mark them as read or archived. |
The dashboard gives you the full context behind each mention, helping you move from raw data to strategic action.
The Best of Both Worlds: A Combined Approach
For most teams, the most effective workflow combines email alerts with dashboard analysis. This approach balances real-time awareness with deeper, data-driven insight.
Use email alerts as your early warning system. Set real-time or daily alerts to catch critical mentions as they happen.
Use the dashboard for deeper analysis. Review mentions, identify patterns, and plan your next steps directly within the BrandMentions platform.
By combining the instant push of email notifications with the comprehensive insights of your dashboard, you create a powerful, efficient, and fully informed brand monitoring process.
This dual setup ensures you never miss a key mention, while still giving your team the context and tools they need to make smart, timely decisions.