In BrandMentions, you can update a team member’s access at any time.
You can change their role, fine tune individual permissions, or reduce their access if their responsibilities change. All of this is managed from the Team Members section.
How to edit a team member’s permissions
Use this when someone needs more access, less access, or a different role.
Open the Team Members page
Sign in to BrandMentions.
In the left sidebar, click Team Members.
Find the user you want to edit
Scroll through the list or use search (if available) to locate the team member.
Click the Edit icon
In the Actions column, click the Edit icon next to their name.
This opens that user’s profile and permission settings.
Update their role and permissions
You can adjust access in two main ways:Change their role
Use the User Role dropdown to select a different role, for example: Administrator, Standard User, or any custom role you created.
The user’s permissions will update to match the new role’s default settings.
Adjust individual permissions
In the Permits section, use the toggle switches to enable or disable specific capabilities.
This lets you override the role’s default settings for this user only.
For example, you can allow access to Mentions and Analytics, but disable access to Account Settings.
Save your changes
Click Save to apply the updated permissions.
The new access level takes effect immediately.
How to revoke a team member’s permissions
Revoking permissions can mean either reducing what they can do, or fully removing their access from your workspace.
To reduce their access level
Follow the steps above to edit the user.
Assign a more limited User Role, or
Turn off specific permissions in the Permits section.
Save your changes.
To remove a user from your account
If you want to completely revoke access, follow the separate steps described in
“How do I deactivate or remove a user from my workspace?”This is the right option when someone leaves the company or no longer needs any access.
Best practices for managing permissions
Follow the principle of least privilege
Give each team member only the access they need to do their job, nothing more. This reduces mistakes and improves security.
Review permissions regularly
After major projects, team changes, or restructures, review the Team Members list and update roles and permissions where needed.
Communicate important changes
If you significantly change someone’s access, let them know what changed and why. This helps avoid confusion and support requests.
By keeping roles and permissions up to date, you maintain a secure, organized, and flexible BrandMentions workspace that adapts as your team evolves.