As your monitoring needs change, you might want a different BrandMentions plan. You can upgrade to get higher limits and more features, or downgrade if you need a lighter setup.
How to change your BrandMentions subscription
Log in to your BrandMentions account.
Go to Account Settings.
Open the Billing> Subscription section.
Review your current plan and the list of available plans.
Choose what you want to do:
To upgrade, select a plan with higher limits and click Upgrade or Switch plan.
To downgrade, select a plan with lower limits and click Downgrade or Switch plan.
Review the price details, including annual deals.
Confirm your selection and complete the process.
Your new plan will be applied according to the rules below.
What happens when you upgrade vs. downgrade
Action | What it means |
Upgrading | You move to a plan with higher limits or more features. When you upgrade, the unused value from your current plan is automatically converted into extra days on your new subscription, based on the price difference between the two plans. Your new, higher limits become available as soon as the upgrade is confirmed. |
Downgrading | You move to a plan with lower limits or fewer features. The change typically takes effect at the start of your next billing cycle. You are not refunded for the remaining time on your current billing period. |
Important things to check before downgrading
1. Quota limits
If you switch to a plan with lower limits, make sure your usage fits within the new plan before the next billing cycle starts.
For example:
Reduce the number of projects if the new plan allows fewer.
Remove extra keywords that are not essential.
Check your team members and remove users who no longer need access.
If your usage is still above the limits of the new plan when the downgrade takes effect, some actions in your account may be restricted until you adjust your usage.
2. Feature availability
Some advanced features are only included in higher plans. When you downgrade:
Certain features may disappear from your account.
Existing workflows that rely on those features may no longer work as before.
Before confirming a downgrade, review the feature list for the new plan so you know what will remain available.
Need help choosing or changing a plan?
If you are not sure which plan is right for you, or if you have questions about how upgrading or downgrading will affect your account, contact the BrandMentions support team. They can review your current usage and help you select the best option for your needs.