Yes, BrandMentions offers phone support for specific plans.
Phone support is available for customers on the Expert and Customized plans. These plans include direct assistance by phone for more advanced or personalized needs.
Email support/Chat is available for all plans, including trial and lower-tier subscriptions.
How can I get support on my plan?
Expert & Customized plans
If you’re on one of these plans, you can contact us via phone and email. Phone support details are usually shared in your onboarding communication or account area.
All other plans
All users have access to our email support, where our team can help you with:Account setup and onboarding
Project configuration and keyword tracking
Troubleshooting and technical issues
Best practices and feature guidance
Additional help resources
Besides direct support, you can also explore:
Our Help Center / Knowledge Base with step-by-step guides and FAQs
Product tutorials and how-to content available to all users
If you’re not sure which support options are included in your current plan, you can check your billing or subscription page or contact us via email, and we’ll be happy to clarify.