If you cannot invite a new team member to your BrandMentions account, the issue is usually simple to fix. In most cases it is related to your plan limits, the email address you are using or your user role.
Quick checklist
Before you dive into the details, check these four points:
Have you reached the maximum number of users included in your plan?
Is the email address you are inviting already added to your BrandMentions account?
Do you have permission to invite new users, or are you a standard user?
Have you tried again after refreshing the page or checking your internet connection?
If any of these are true, the invitation will not work until the issue is resolved.
Reason 1: You reached your plan user limit
Each BrandMentions subscription plan includes a fixed number of user seats.
If all seats are already in use, you cannot invite another team member.
How to check and fix this
Go to your Account or Billing section.
Look for details about users, seats, or team members in your current plan.
If you reached the limit, you have two options:
Upgrade your plan to a higher tier that includes more user seats. To do so, check the article How do I upgrade my plan to allow more team members?
Remove an inactive user to free up a seat. To do so, check the article How do I deactivate or remove a user from my workspace?
Tip: If you often need to add and remove users, consider a plan that has enough seats for your full team plus a small buffer.
Reason 2: The email address is already in use
If the email address you are trying to invite is already associated with your BrandMentions account, the system does not allow you to invite that user again. This can happen if:
The person was added in the past and you forgot.
The person was removed and re-added, and the account still exists.
How to check and fix this
Go to the Team Members section in your BrandMentions account.
Search for the email address of the person you are trying to invite.
If the email appears in the list, the user already has an account in your workspace.
Instead of sending a new invitation, you can:
Give them access to any new projects they need.
If the person cannot log in, ask them to use the password reset option on the login page, or contact support for help with account access.
Reason 3: You do not have permission to invite users
In some BrandMentions accounts, only users with an Administrator role are allowed to invite new team members. Standard users often have limited permissions and cannot manage team access.
Once your role is updated or an admin sends the invitation, the new team member should receive the invite email as usual.
Reason 4: A temporary technical issue
Sometimes the problem is not related to your account or your plan. A temporary technical issue can also prevent invitations from being sent. Possible causes include:
A slow or unstable internet connection
A temporary issue in your browser
A temporary issue on the BrandMentions side
How to troubleshoot technical issues
Try the following steps:
Refresh the page, then try sending the invitation again.
Log out of your BrandMentions account, then log back in and retry.
Try another browser or use a private or incognito window.
Check your internet connection and make sure it is stable.
If your organization uses a VPN or strict firewall, test without it if possible.
If the issue continues, contact the BrandMentions support team. Include:
The email address you are trying to invite
A short description of what you did before the error
Any error message you see on the screen
This information helps support identify and fix the problem faster.
By checking each of these points, you can quickly find the cause and restore your ability to invite new team members so your whole team can use BrandMentions together.